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Returns and Refunds Policy for Kick Broadband
www.kickbroadband.com
Last Updated: January 14, 2026
Thank you for shopping with Kick Broadband. We want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines our process for returns, refunds, exchanges, and warranty assistance. This policy applies to all products purchased through our website.
We operate under California law, which allows retailers to set their own return policies as long as they are clearly disclosed. By making a purchase, you agree to the terms outlined below.
1. Return Window – 14-Day Return for Any Reason
You may return most items for any reason within 14 days of the date you receive your order (the “Return Period”).
- The item must be in its original condition, unused, with all original packaging, tags, accessories, and documentation intact.
- Proof of purchase (order confirmation email or receipt) is required.
- Personalized, custom-made, or special-order items may not be eligible for return (exceptions noted on product page if applicable).
- Perishable items, opened software, hygiene-related products (if applicable), or items marked “final sale” are non-returnable.
To start a return, please contact us at support@kickbroadband.com within the 14-day period. We will provide instructions and may issue a Return Merchandise Authorization (RMA) number if required.
2. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect upon arrival (see Section 4 below).
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
- We do not provide prepaid return labels for “change of mind” returns.
3. Refunds
Once we receive and inspect your returned item:
- If approved, we will process a refund to your original payment method within 7-10 business days (processing times may vary depending on your bank/credit card issuer).
- Refunds include the product purchase price but exclude original shipping fees (unless the return is due to our error).
- A restocking fee may apply in certain cases (e.g., if the item is returned without original packaging); we will notify you in advance if applicable.
4. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged during shipping, or not what you ordered:
- Contact us immediately at support@kickbroadband.com (preferably within 7 days of receipt, but no later than the 14-day period).
- Provide photos of the issue and your order details.
- We will cover return shipping costs and issue a full refund (including original shipping) or send a replacement at no extra charge, at our discretion.
5. Factory Warranty Assistance
We stand behind the products we sell. For issues beyond the 14-day return window or for manufacturer-specific defects:
- We will gladly assist you with all factory/manufacturer warranty claims.
- Contact us at support@kickbroadband.com with your order number, proof of purchase, and a description of the issue.
- We will guide you through the warranty process, coordinate with the manufacturer if needed, and help facilitate repairs, replacements, or other remedies under the applicable warranty terms.
Warranty coverage is provided directly by the product manufacturer (details usually included with the product or on their website). We do not offer our own extended warranties unless explicitly stated.
6. Exchanges
If you prefer an exchange instead of a refund (e.g., wrong size/color), contact us within the 14-day period. Availability is subject to stock. We will provide instructions for the exchange process.
7. Non-Returnable Items
The following items are generally non-returnable (except in cases of defect/damage/incorrect item):
- Final sale/clearance items
- Gift cards or digital products (if applicable)
- Items without original packaging/tags
- Items damaged due to customer misuse
8. Important Notes
- All returns are subject to inspection upon receipt. We reserve the right to deny returns that do not meet the conditions above.
- We comply with applicable California consumer protection laws, including clear disclosure of our policy.
- This policy may be updated from time to time; the version posted on our website at the time of purchase applies.
9. Contact Us
For any questions, to initiate a return, or for warranty assistance:
Email: support@kickbroadband.com
Website: www.kickbroadband.com